Manohar · UX Designer

Jan 6, 2023 · 15 mins read

Problem Statement

Elderly people, who are over 60 years old faces difficulty in experiencing current technology because of lack of cognitive functionality and motor dis-functionalities that comes over the age, which makes them vulnerable group to use mobile applications, one of them includes whatsapp

Tools Used

1. Figjam
2. Figma

Design Process:

Double Diamond(Brief)

Secondary Research

Quantitative Studies

Persona

User Journey Map

Listing few/main technical and Physical challenges in whatsapp

Technical Challenges

1. understanding how chat works
2. Gestures and hidden Features in group chats
3. How to start new conversation?
4. Replying to specific Message
5. message chronological sequence and message delivery time

Physical Challenges

1. Typing large messages?
2. Reading messages (especially large message)
3. Touch Size is not very enough
4. Icons understandability issue
5. Keyboard typos
6. Color contrasts issue

Wireframes (low Fidelity)

after couple of iterations and finalised below

Visual Designs

Below are the Few Screens of modified Whatapp interface.